Ladder of Value: Moving customers from $7 to $1,500

The Ladder of Value isn’t something you’re going to learn about in school. In fact, this may be the only time you’ll ever hear about it, but I guarantee that it will not only make sense to you – but will likely shift your thought process in your marketing efforts.

The premise is simple. If you want to get hired to be the Keynote speaker at the biggest convention in  your niche, you’re going to have to move the people who book the speaker from knowing nothing about you, to getting pat on the back for hiring you.  Sending them a resume and a request to speak is not going to cut it.

However, by providing great information, insightful content and helpful, regular postings you can easily move someone from a point of ignorance, to respect, to paying customer. For example a very well thought out free e-book can interest a customer in a webinar, and then perhaps a workshop to hear you speak.  That kind of value can beget personal coaching or weekend symposiums.

The ladder of value is a logical, merit based way of proving to your ultimate goal client that you are indeed worth the $200,000 you’re asking to be the convention’s keynote speaker.  It also fits hand in hand with the customer’s natural “buying process”. Here’s more:

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Get your customers to market your small business with video

Video is powerful. Did you know that people watch more internet video these days than they do television? Did you know that Google indexed video as it does everything else and will place it on the first page of results ?Did you also know that 95% of people watch internet videos to the end? They don’t stop in the middle.

That says 1 thing quite clearly – video is powerful!

So, why not use that to your advantage? If you’re a small business, why not have a contest challenging your customers to make great videos about your company and putting them on YouTube.  Tell them what the title needs to be (like Nashville’s Best Pizza) and let them know if you can find it, you’ll judge it and award the winning video a free pizza or Cadillac or something. . . Make it valuable and your customers could very well start marketing your business for you.

To make it even sweeter, if you use WordPress (or could build a site using it), you could display all the videos in the same place using the TubePress plugin.  All it requires is that you log-in to YouTube, add all the videos you’d like to a playlist, then tell TubePress the playlist ID.  That’s it. It will create a page with all the videos on it – no code necessary.

Consider that!  It’s a great way to get some marketing help from your customers.

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A Darryl Worley Live Concert local business marketing example

Tonite I went to a Darryl Worley concert – for free. In fact, when my wife told me this morning that we had to go to the kids’ Vacation Bible School evening mixer, I was less than enthused. But when she told me the real Darryl Worley was going to be performing a live concert there – my eyes perked up. How could that be?

(The answer is simple – this is Tennessee) :)

So there we are in the parking lot of the church and Darryl Worley is playing under a tent. Following him are a few other acts – otherwise the entire event was pretty family focused and centered on food and kids games. But that’s not the point. (Although the idea of a huge music star playing at a local church “picnic” is pretty cool.)

The point is Darryl Worley and these other two acts had an incredible opportunity to send people to their website to get on their mailing list. Now Darryl Worley is not hurting for fans – so this is probably not something he would do, but for you or me this is Gold.

Whatever you are. . .a musician, magician, poet, speaker or even street performer this is something you should be doing. One thing that’s great about performing live is the visual experience that aids the audio. A song on the radio might not be too catchy, but hear it among hundreds of dancing fans and you’ve got a new experience. Well, that experience likes to be remembered.

People love capturing memories. So in that manner – record your public performance and offer it to the crowd for free if they go to your website and download it. And while they are there, make the give you their name and e-mail to get access to the file.  Imagine going to a concert in the park and being given the .mp3 recording of it for free. How cool.

These music artists who performed tonite may have created fans. But without the ability to reach those fans in the future – they’ve built nothing. The hope that people buy your album that comes out next fall is the same whether you gave a live concert or not. It’s still just hope. But get them on a list and you can tease them to death until you’ve built up enough anticipation they absolutely want to buy it.

If live events aren’t for the sole purpose of creating fans – then what are they for? And if you’re going into a live event without a plan to back-up that event – you may as well not go.

Have a moment when you could have used recorded the audio or video but didn’t? I’d love to hear about it. Leave a comment!

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Silly bands: A Lesson in Viral Videos

Silly bands are ridiculous. If you don’t have a kid under 10 years old, you might not know what these are. So, let me describe these silly bands. Picture a rubber band. Got it? It’s round and rubbery. Now, instead of round picture one in the shape of a giraffe. Thats it! That’s a silly band.

Now, these bands come in packs for 20 for $6. If you go to Staples, you can buy 2500 rubber bands for $4.50 – but Silly Bands – they command a premium. Similar to Talking Elmo and Cabbage Patch Kids, every kid has to have 20 of these bands on their wrist at all times.

So how do you translate this Silly Bands phenomenon into your next viral video? You can’t. There’s no lesson here. Sorry. Why these rubber bands have gone completely viral among kids is beyond me. It’s beyond everyone actually.

If you’re the guy that created Silly Bands, please tell us what kind of revenue you projected to make when you came up with the idea. I doubt it was 1/100th of what you’re making now. If there’s a reason these things have gone completely nutty – please let us know.

It can’t possibly be marketing. First there was the pet rock. Then there was the hula hoop. And now – Silly Bands. I may just go outside and glue grass to kiwi – maybe that will sell.

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The Nashville Flood – Suburban Devestation

I was there.

I saw the constant news coverage, the helicopters live feeds of rescues, devestation and the dramatic rushing water scenes.  I live here. But until  yesterday, the floods were “crazy”, “devestating”, “widespread” yet . . . somehow distant.

Then I went to the Riverwalk subdivision where my father was volunteering his time to help people overcome the devastation.

The experience was similar to an experience I had in Jackson, TN driving through after a tornado  had passed by.  In Jackson I left with a sense of awe over the power of tornados. I saw the destroyed homes, but what stuck in my craw was the sheer power.

Yesterday, the power meant nothing to me. Seeing cars on top of each other, homes washed down the street – nothing compared to the sense of overwhelming desperation and loss I saw.  In just one neighborhood alone, about 160 homes, everyone had piles of “house” stacked as high as their garage in their front yard.

What do you do? No insurance. . . How do you pay a mortgage on a home that’s really just a stick house after you strip all the wet “everything” out of it? Do you take a government low interest loan so you can buy the things you need so you can pay your high interest loan?

There’s been much talk about the volunteers, the help and the wonderful Nashville people coming together. While I saw that in action, I can’t help but to have left with only the feeling of “holy cow, what do you do?”

Please, tell me what are you doing to recover from this? What advice do you have for others?

P.S. I titled this post and video “Suburban Devastation” because these victims lost a lot, but we must keep things in perspective.

  • they are not being bussed to Houston
  • they are not living in tin shanty’s at the end of the runway in Guatemala City
  • they are not starving to death like people in Sudan and Ethiopia.

This is suburban American devastation.

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Making Videos: A Fun Way to Drive Traffic

stockings-christmas-video

Click Pic To Watch Our Video!

So my kids and I made a video at Animoto.com this weekend.  When I told them about a contest I’d gotten via e-mail, they got excited to do it. So we took some photos, made a few videos with the Flip Video Camera and that’s about all the knowledge we really needed.

There are several video services, like Animoto.com, that take photos and video you upload and turn them into a pretty cool video.

In the case of our holiday video, Animoto.com did all the video editing, added the music soundtrack and created the transitions between segments. Very easy.

What’s even easier is services like that (including the software on the Flip camera), will then upload the video directly to YouTube for you.  You can now be taking simple video, shooting a few pictures and in the matter of minutes you can have a cool video with links to your site on YouTube helping to draw traffic.

Why would you walk around without a camera for that matter? You can always be teaching, advising or just goofing off showing your personality. Either way videos build trust and a relationship with your contacts.

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The Making of ESPN’s Monday Night Football Intro Video

This is my little video I made after attending the Hank Williams Jr. Monday Night Football Intro Video Shoot for the Song “Are You Ready for Some Football?” Back in 7th grade, living in Dover, NH I worked at a place called Emery Farm in nearby Durham. Back then Bill Towles was the manager and Dean Pascale was the head field hand. Well Dean was a country nut from Texas and got me turned on to Hank Williams, Jr.

I used to listen to the Greatest Hits Volume 2 over and over and over. That and he had a “live” album that I really liked. Well when this opportunity came up, the opportunity to be an extra in the filming of this video – I jumped at the chance. So beyond getting to attend a cool video shoot, I got to see the only country music star I’ve ever liked.

Bocephus.

And this is just a little tribute I made to the UT Dance Team. They performed behind Hank in the video. We must have done 60 takes for this song, and each time they had to dance like it was the first. Well they did – and they did so very well.

Stay Tuned for More Videos, Interviews, and Behind the Scenes Footage.

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