Steps Of The Buying Process | Letters From Dan

Ladder of Value: Moving customers from $7 to $1,500

Posted By: DanRMorris | Tags: Consumer Buying Process, ladder of value, NAMS, Niche Affiliate marketing System, Niche Affiliate Marketing System Workshop, steps of the buying process
Posted in Consumer Buying Process

The Ladder of Value isn’t something you’re going to learn about in school. In fact, this may be the only time you’ll ever hear about it, but I guarantee that it will not only make sense to you – but will likely shift your thought process in your marketing efforts.

The premise is simple. If you want to get hired to be the Keynote speaker at the biggest convention in your niche, you’re going to have to move the people who book the speaker from knowing nothing about you, to getting pat on the back for hiring you. Sending them a resume and a request to speak is not going to cut it.

However, by providing great information, insightful content and helpful, regular postings you can easily move someone from a point of ignorance, to respect, to paying customer. For example a very well thought out free e-book can interest a customer in a webinar, and then perhaps a workshop to hear you speak. That kind of value can beget personal coaching or weekend symposiums.

The ladder of value is a logical, merit based way of proving to your ultimate goal client that you are indeed worth the $200,000 you’re asking to be the convention’s keynote speaker. It also fits hand in hand with the customer’s natural “buying process”. Here’s more:

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Celebrity Apprentice: Right Guard proves the buying process

Posted By: DanRMorris | Tags: advertising, Brand, Business, Consumer Buying Process, Deodorant, marketing, Right Guard, steps of the buying process, Target market, The Apprentice
Posted in Consumer Buying Process

Last week on the Celebrity Apprentice, the folks at Right Guard got asked a pointed question. They first instructed the celebrities that the Right Guard target market was young, sporty males and thus their advertisement needed to reflect that. One of the Celebrity Apprentice team members asked, “Should we market to the mom’s and wives who may actually be the ones who buy the deodorant?” And like they should, Right Guard knew the answer.

That’s one of the things we drill in our local marketing workshops – the buying process. If you don’t understand how your customer comes to buy your product, how do you market to that customer?

So their answer was, “Mom’s and wives may buy our product but we’ve found the males in the house influence the decision”.

That goes directly to the effectiveness of your e-mails, your headlines, your blog posts and your in-store advertising. If you don’t know who your real customer is, what are building upon?

Imagine an entire campaign laid out in Woman’s Day Magazine, in Oprah Magazine and in People attempting to educate mom’s on the benefits of Right Guard for their sons. Do you then marry the message with the look? Do you take away the sporty, edgy feel and give it a more wholesome “good for you” quality? And are your contests then loaded up with “mom” prizes?

. . . Only then to find out that your repeat buys are next to nothing because the boys want the edgier, more heavily celebrity-weighted “Arm & Hammer” – the next time? Because in the end, the mom’s and wives want their men to actually wear the deodorant. “Good for you” or not, if they don’t wear it – they won’t rebuy it.

Don’t begin the process until you look deeply at your own customer. Ask yourself these questions:

How does my customer first hear of my existence?
What is my customer doing moments before they buy my product?
What is my customer buying? (In the case of Right Guard, the name of the scent? the look? the brand?”
What stops a similar person from becoming a customer?
Finally, what does my customer overcome to become my customer?

Have you figured out the buying process of your customer? How did you come to that conclusion?

And; if you’re interested in learning more about the buying process, check out our other buying process posts.

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What to Name Your Facebook Group or Fan Page

Posted By: DanRMorris | Tags: facebook, name facebook fanpage, name facebook group, steps of the buying process, title
Posted in What is Social Media

The name you pick for your Facebook group or Fan Page is critical to its success. If subscribing to groups and becoming fans of pages were a private thing, and no one knew that you did so – titles would probably not be as important. But on Facebook – becoming a fan or joining a group is a way to communicate to others what you like – and who you are.

Look at the Facebook Group called “I Went to Bellevue East High School” – there’s no real content value there. In fact all the posts are “Hey, I went there too and I went to X elementary school”. But, what if that was the Facebook Group name of the school you went to? Would you click on it?

: Image via CrunchBase

Compare that to a Facebook Group named “My Favorite Place to Take Kids on Vacation Is. . .”. This is one of the most content rich, user generated Facebook Pages. There’s no spam, and users give great tips on places to take their kids on vacation. Awesome resource.

But if you think about the Buying Process, as we’ve talked so many times about, people don’t necessarily come to Facebook for content. You’re at Facebook to connect, write on people’s walls and show people pictures and tidbits about you. Having the title “My Favorite Place To Take Kids on Vacation Is. . .” on your Facebook wall doesn’t say anything about you. Maybe it tells people you have kids, but it doesn’t tell people what your favorite place is. The only reason you’d join that group is if you were actually looking for that kind of information.

Let’s look at the numbers. The Facebook group with the title that speaks volumes about who you are by showing people where you came from drew 486 people in a matter of three weeks. The heavily promoted Kids on Vacation site garnered 200 people in 9 months.

Aside from choosing a shocking title like “I Will Quit Facebook If They Start Charging Us”, choose a title that speaks volumes about the person who joins it.

Think about this. . . People talk about going to Legoland on the Taking Kids on Vacation group. It’s a great place to learn about it, but the Legoland California fan page has 2,016 people and the Legoland Billund site has over 5,900.

Would you rather tell your Facebook friends “I have kids” or “I’ve been to Legoland California and it rocks”? Tell me which group you’d join.

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The Buying Process – Writing Ads for your Audience

Posted By: DanRMorris | Tags: buying process, spam, steps of the buying process, well written ads
Posted in Consumer Buying Process

So, I’ve written quite a bit about the buying process lately. I think that’s mainly because marketers don’t always understand. For instance if you’re an affiliate marketer and you write an ad that says:

Nikon 30D Camera

Now, suppose you write that ad because you’ve become an affiliate of a camera website and the Nikon is a popular camera. Does it make any sense to send that person to a landing page with a title like:

Nikon 30D vs the new Canon SLR

NO! It doesn’t. Do you know why? It doesn’t make sense because the person who clicks on your ad (based on what you wrote) is beyond comparing features in their buying process. They want to be taken to the page that shows the price and the “BUY NOW” button. Anything less than that and you’re wasting your money on ads.

And speaking of how you write your ads, make sure you spend some time testing what’s written. A poorly written ad won’t get you anywhere (well, maybe you’ll get a spot in this blog) :)

Here’s an example of a poorly written (from a non-native English speaker, most likely), and highly humorous ad – just for fun. I got it in my spam e-mail folder today:

Christmas, Happy!
Hey, what are you doing lately? I’d like to present to you a very good company that I knew.
Its home page company: www.Ele-sky.com
If you have any needs, please contact the company Email.
They can offer all kinds of electronic products that you need, such as motorcycles, laptops, mobile phones, digial cameras, , x box, ps3, GPS, MP3 / 4, etc. Please take time to look at that there must be something you’d like to purchase.
Hope you have a good state of mind in buying your company!
Regards

Please check out these posts on the Buying Process as well:

enjoy!

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Your Web Page and The Buying Process

Posted By: DanRMorris | Tags: buying process, first website visit, landing pages, steps of the buying process, website visitors
Posted in Consumer Buying Process

This is the third time I’ve written about The Buying Process in the last few months. This morning I met with some folks who hadn’t really spent a lot of time thinking about the buying process of their consumer. So after talking about it a bit, I wanted to add a little bit more.

Please check out these two posts on the Buying Process as well:

Your First Time Web Visitors First Glance

From a “buying process” perspective, what process must someone go through internally to sign up and become a member?

Here’s my thoughts on that:

They must find the site
They must find it interesting enough to read something or browse and not press the back button
What they’re reading or browsing must be interesting enough to signal their brain that this is a good site
After they’ve decided it is a good site, they must also have the feeling that this site will be good for them tomorrow or next year
(We need them to take an action at this point). They must be able to see how to bookmark the site, send a link to a friend, sign up for the newsletter, or join.

Image by missjdub via Flickr
(Ultimately, we MUST be able to contact them somehow. There is no option here. We must be able to entice them back to the site.) To fork over their e-mail for example, they must be a reason to do so (newsletter, gift or free report), they need to see NO SPAM language and be absolutely clear of what they’re getting.
Then when they get the “confirm you want this newsletter” e-mail, they must still be confident and happy that they signed up.

So when you look at your website landing pages (where visitors first come in contact with you), I wonder do they know they are the target market? Do they know they are welcome and part of the group? Do they know that your site isn’t directed at someone else? Do they know that this site pertains to them? Do they know this is a place they can feel comfortable and read – not a place to have their guard up and be ready to be “sold” at any minute? Can they smile and feel like they’re home? Do they know we welcome them and they can come back?

After that long diatribe (and if you agree with the above), what do we need to do to satisfy those steps in the buying process? Look at the website Pre-boomermusings. It’s a relatively new site, but the front page respects the buying process.

It says “for people born between 1936 and 1945”. That’s very clear. He could have said “A blog for us pre-boomers”, but chose to help the user understand they’re included. The photo of Don reinforces who it is for. The word “boomer” in there reinforces who it is for. There being no ads helps make you comfortable and not put up your “hide the wallet” guard.

Can you tell that a person born in 1938 might be interested right away? It’s no “mecca of web design”, but it does have a clear message.

Does your site?

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Internet Marketing: Do You Know the Steps of the Buying Process?

Posted By: DanRMorris | Tags: audience, buying phase, comparison phase, education phase, Eugene Schwartz, first phase, Internet Marketing: My Ph.D., second phase, steps of the buying process, third phase, Todd Brown
Posted in Consumer Buying Process

I recently read Todd Brown’s Article on “the Greatest Marketing Lesson”, which I thought useful, and it made me think about reiterating this important lesson to go along with it.

Todd actually wrote about a concept he learned from Eugene Schwartz regarding the “level of sophistication” your audience has achieved and how to tailor your marketing to that. When you’re finished reading this post, go read Todd’s.

more Internet Marketing: Do You (…)